Return Policy

To complete your order:

STEP 1: Please check that your return meets all of the conditions outlined above.

Please note that a flat return fee of $30 will be deducted upon being received if all items are being returned.

STEP 2: ClickHERE to select the items you wish to keep or return.

Print the return label generated and attach to your return parcel.

We only accept return through our portal. Your order will be charged if you do not complete your order through the portal.

STEP 3:
Put your packing slip inside your return parcel and post it back.

STEP 4: Hold on to your tracking number so you can keep an eye on your parcel. Store credit takes 3 to 5 business days from when the parcel arrives back at our warehouse to be emailed to the email address used on your original order.

STEP 1: Please check that your return meets all of the conditions outlined above.

Please note that a flat return fee of $8.50 will be deducted from your store credit upon being received if using the below returns portal. All other returns are at the customers expense.

STEP 2: For Australian and US customers clickHERE to book your return.

Print the return label generated and attach to your return parcel. Please allow up to 24 hours for your return label to be activated before your parcel is lodged. 

We only accept return through our portal or drop off in store.

STEP 3:
Put your invoice inside your return parcel and post it back. If you
don't have your invoice, please print out your order confirmation email instead.

STEP 4: Hold on to your tracking number so you can keep an eye on your parcel. Store credit takes 3 to 5 business days from when the parcel arrives back at our warehouse to be emailed to the email address used on your original order.

STEP 5: Please ensure you use the same email address on your new order to redeem your credit.

If you opt for the parcel to be "returned to sender" a fee of $15.00 will be deducted from your store credit/refund to cover the full cost of the return.

STEP 1: Please check that your return meets all the conditions as outlined above.

STEP 2: Twosisters The Label does not cover the cost of return shipping. To make a return, please return your parcel to the below address with a courier/postal service of your choice. We recommend a trackable option as we can only process returns once delivered to us.Twosisters The Label9 Maple AvenueForestville, SA, 5035Australia.

STEP 3:Put your invoice inside your return parcel and post it back. If you don't have your invoice, please print out your order confirmation email instead.

STEP 4: Hold on to your tracking number so you can keep an eye on your parcel. Store credit takes 3 to 5 business days from when the parcel arrives back at our warehouse to be emailed to the email address used on your original order.

STEP 5:Please ensure you use the same email address on your new order to redeem your credit.

*If you opt for the parcel to be "returned to sender" the return fee as issued by the courier will be deducted from your store credit/refund to cover the full cost of the return.

STEP 1: Please check that your return meets all of the conditions outlined above.

STEP 2: ClickHERE to lodge your return.

You will need to return your items to:

Twosisters the Label US Fulfillment
2929 Bendmill
WaySacramento, CA 95833

STEP 3:
Put your invoice inside your return parcel and post it back. If you
don't have your invoice, please print out your order confirmation email instead.

STEP 4: Hold on to your tracking number so you can keep an eye on your parcel. Store credit takes 3 to 5 business days from when the parcel arrives back at our warehouse to be emailed to the email address used on your original order.

STEP 5: Please ensure you use the same email address on your new order to redeem your credit.

If you opt for the parcel to be "returned to sender" a fee of $15.00 will be deducted from your store credit/refund to cover the full cost of the return.

STEP 1:  Please check that your return meets all the conditions as outlined above.

STEP 2: Twosisters The Label does not cover the cost of return shipping. To make a return, please return your parcel to the below address with a courier/postal service of your choice. We recommend a trackable option as we can only process returns once delivered to us.

Twosisters The Label

9 Maple Avenue

Forestville, SA, 5035

Australia.

For US returns, please sent your returns to the below address and lodge your returnHERE:

Twosisters the Label US Fulfillment

2929 Bendmill

WaySacramento, CA 95833

STEP 3:
Put your invoice inside your return parcel and post it back. If you don't have your invoice, please print out your order confirmation email instead.

STEP 4: Hold on to your tracking number so you can keep an eye on your parcel. Store credit takes 3 to 5 business days from when the parcel arrives back at our warehouse to be emailed to the email address used on your original order.

STEP 5:Please ensure you use the same email address on your new order to redeem your credit.

*If you opt for the parcel to be "returned to sender" the return fee as issued by the courier will be deducted from your store credit/refund to cover the full cost of the return.

- Most items can be returned within our returns and exchange
window using our returns portal.

- All final sale items under $65 are reduced to clear and may not be returned for
change of mind. Any sale items meeting this condition will not be accepted.

- For hygiene reasons cosmetics, earrings, swimwear and undergarments are also
not eligible to be returned for change of mind.



Please choose carefully.

___________________________________



All eligible items returned for a change of mind will be issued with a store
credit.



In compliance with Australian Consumer Law and the ACCC Twosisters
the label is not required to provide a refund if you have a change of mind.

A change of mind includes but is not limited to the following.



- Just didn't like it

- Colour not exactly what you thought (eg: white/off white) *Please email our
team at sales@twosistersthelabel.com
if you would like more images or videos. We would be more than happy to help*

- Didn't fit how you imagined

- Not a suitable shape for your body

- The wrong size

- Style or fabric not to expectation



If an item is faulty, please refer to our Faulty Returns section below.

An image will need to be submitted during your returns process through our
portal.



If you have any other queries or concerns relating to your order, please
contact our Customer Happiness team; sales@twosistersthelabel.com they are
ready to assist you however they can.

- If you are in between sizes and would like to try two sizes of the SAME STYLE
to see which fits better, we do allow customers to order two sizes and return
the one that does not fit for a full refund (minus return shipping)

- Final Sales items including cannot be returned unless
faulty. Buy 2 sizes and returning 1 for a refund does not apply in these
circumstances. Please choose carefully before purchasing.

- Buy 2, Return 1 Promotion (Applicable to full price item
only)

- If both dresses of the SAME STYLE are returned, the first is eligible for a
refund to your original payment method, while the second is eligible for a
store credit only.

- Faulty garments must be faulty by manufacture. A worn item
with makeup stains or marks, or an item damaged as a result of failing to
follow our care instructions, may be found ineligible for our faulty return
process.

- All eligible faulty returns will proceed through a faulty
returns review to determine the nature of the fault. You will then be advised
of the final decision and the options available to you before we proceed.

- Lace garments are quite delicate and may become damaged if
correct care instructions are not followed.

-Due to the nature of some fabrics, some fabrics are lighter
or heavier than others. This is not considered a fault if you do not like the
weight of the fabric.

- It is advised that all items from Twosisters the label be
cold hand washed only.

- We will happily cover postage costs to return and replace
an approved faulty item, with the identical item whenever possible. If you do
not want a repair or replacement for a minor fault, please discuss the other
available options with our Customer Happiness team.

- A refund may be offered if we cannot repair or replace the
faulty garment with the identical item OR the fault is major as per Australian
Consumer Law.

- To speed up your faulty return, please be sure to submit
photos of your fault during the returns process via our Returns Portals above. This
will speed up the review process and avoid delays.

If a faulty item is returned to us and deemed ineligible for
faulty return and a credit note will be issued.

- Faulty returns for international customers where return
postage is charged, must be approved for return and also approved for return
shipping cost, prior to sending, or else the return shipping may not be covered
by Twosisters the label.

- Faulty items are only returnable within a reasonable
timeframe.

Yes, it is best to check what the tax threshold of your own country and this is the responsibility of the customer. Refuse of duties does will be considered orders have been sent. If you wish to destroy the product, no refunds will be provided.

If you have placed your order through AfterPay, your AfterPay payments will continue as scheduled until the full amount is paid for or until your return has been processed (if eligible for a refund), whichever occurs first. 

Please note, returned items are subject to our return policy and can only be processed for store credit.